Refund & Cancellation Policy

Effective Date: 05/04/2026

  • Thank you for choosing DairyNet (dairynet.in), a SaaS platform owned and operated by SSVInfotech.Com
  • We strive to ensure our CRM, HRM, and business automation software meets your expectations.
  • Because DairyNet is a digital software-as-a-service (SaaS) platform, our billing and refund guidelines are structured as follows.
  • Please read this policy carefully before purchasing a subscription.

1. Subscription and Billing

  • We encourage all users to utilize our 30-day free trial before committing to a paid plan. This allows you to thoroughly evaluate the software to ensure it fits your business needs before making any payment.
  • Following the trial, DairyNet services are billed in advance on a subscription basis (e.g., monthly, quarterly, or annually).
  • You will be billed automatically based on the pricing plan you select at the time of purchase.

2. Cancellation Policy

  • How to Cancel: You can cancel your DairyNet subscription at any time through your account dashboard or by contacting our support team at info@ssvinfotech.com.
  • Effect of Cancellation: If you cancel your subscription before the end of your current paid billing cycle, your cancellation will take effect immediately, and you will not be charged again.
  • However, you will retain access to the platform until the end of your current paid billing period.

3. General Refund Policy

  • Because we offer a comprehensive 30-day free trial and due to the nature of digital software services, all payments made to DairyNet are strictly non-refundable, except under the specific circumstances outlined below.
  • We do not offer prorated refunds for canceled subscriptions.
  • We do not offer refunds for unused time, "buyer's remorse," or instances where you forgot to cancel your subscription before the renewal date.

4. Exceptions: When Refunds May Be Issued

  • Refunds will only be considered under the following rare circumstances, at the sole discretion of SSVInfotech.Com management:
  • Billing Errors: If you were accidentally charged twice for the same billing cycle due to a technical glitch on our end.
  • Major Service Failure: If a catastrophic technical failure on our end prevents you from accessing your account for an extended period, and our team is unable to resolve it within a reasonable timeframe.

5. Non-Refundable Situations

  • Under no circumstances will a refund be provided if:
  • Your account is suspended or terminated due to a violation of our Terms & Conditions (e.g., unethical practices, fraudulent activity, or misuse of the platform).
  • You experience business losses, internal disputes, or lack of software utilization.
  • Your service is temporarily interrupted by routine maintenance or third-party server outages beyond our control.

6. How to Request a Refund (For Billing Errors)

  • If you believe you qualify for a refund due to a billing error, you must request it within 7 days of the charge.
  • Contact Us: Email us at info@ssvinfotech.com with the subject line "Refund Request - [Your Company Name]".
  • Required Information: Include your account details, the date of the charge, the transaction ID, and a clear explanation of the issue.
  • Processing Time: If approved, refunds will be credited back to your original payment method within 7 to 10 business days.

7. Contact Information

  • Company Name: SSVInfotech.Com
  • Email: info@ssvinfotech.com